FAQ - Stonecamp

Frequently Asked Questions

Online Store Payment

We accept payment via PayFast, which allows you to complete your purchase with your Visa or Mastercard credit card. For more information about PayFast, please click here.

Shipping

Refund Policy

Should you receive a faulty product, please contact us within 7 days of receiving the item so that we can arrange for a full refund or exchange.

We will however need you to return the faulty item to us via registered mail before we can refund you.

Return and Exchange Policy

Should you receive a product that you’re not happy with, please contact us within 7 days of receiving the item so that we can arrange for credit.

We will however need you to return the item to us via registered mail before we can arrange for a credit note.

Once we receive the item, we’ll email you your credit note.

Repairs

We will repair bags with a manufacturing fault free of charge within 6 months of purchase.

Items that are Out of Stock

Should you wish to buy an item that is out of stock, please feel free to contact us and we’ll try our best to process your order as soon as possible depending on the availability of materials and our manufacturing schedule.

Wholesale Orders

We’ll gladly negotiate a wholesale pricing structure depending on your specific order and requirements, so please feel free to contact us for more information.

Our Leather Bags are Handmade

Stonecamp leather specializes in handmade pieces so please allow for slight variations in shapes and sizes.

Also take note that the final product may differ slightly from our product photographs.